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Privacy Policy

This Privacy Notice for WITO TECHNOLOGY SDN BHD (‘we’, ‘us’, or ‘our’), describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services”), including when you:

Visit our website at https://wito.technology/ or any website of ours that links to this Privacy Notice

  • Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at sales@witotechnology.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered ‘special’ or ‘sensitive’ in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect an information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services. communicate with vou. for securitv and fraud prevention, and to complv with law. We may also process your information for other purposes with our consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We mav share information in specific situations and with specific third parties. Learn more about when and with whom we share our personal information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

Personal information you disclose to us.

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • phone numbers
  • email addresses
  • company

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

    • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use). device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
    • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information
    • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Google Analytics

We may share your information with Google Analytics to track and analyse the use of the Services The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

 

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent; If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at

sales@witotechnology.com.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

If you have questions or comments about this notice, you may contact us by post at:

WITO TECHNOLOGY SDN BHD

E-20-03, Menara SuezCap 2, KL Gateway,

No. 2, Jalan Kerinchi, Gerbang Kerinchi Lestari,

Kuala Lumpur, Kuala Lumpur WP 59200

Malaysia

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

This Privacy Policy was created using Termly’s Privacy Policy Generator

SUMMARY OF KEY POINTS
  1. In compliance with the Malaysian Personal Data Protection Act 2010, this Policy applies to anyone (including merchants, consumers and end-users) that uses our service as described in our Term of Services and it shall form part and parcel of our Term of Services.
  1. Personal Information in relations to Privacy Policy means :
    1. Individual and personal unique information such as name, gender, birthdate, nationality, race, identification card or passport number, marital status, religion and other such class of information required from time to time and as applicable;
    2. Payment info including e-wallet, bank and credit card details and relevant financial and banking details;
    3. Communication and contact info such as phone numbers, billing or shipping address and email addresses; and
    4. Such IT technical information acquired during the access and transaction of services such as IP address, time zone, device date, collection of cookies, app and browser version necessary and inherent to the Term of Services.
  1. Personal Information is collected at the following gate point:
    1. Directly
      Such direct Personal Information provided by you to us as necessary and required during the use of our services under our Term of Services.
    2. Indirectly
      Such Personal Information provided, gathered and processed by any of our business partners, merchants and third party entities inherent to the Services which have been disclosed and authorized accordingly under our Term of Services.
  2. Personal Information is collected when:
    1. Accessing and registering to use our service as per Term of Services including for the purpose of establishing identity during the whole duration of service and eligibility thereto;
    2. Communicating through our service and with customer support channel in relations to our services;
    3. Participating in any surveys, contests, promotional and marketing activities; and
    4. Interacting with us on social media channels which may involve providing your social media account information that is publicly accessible.
  1. In accordance with the relevant laws, we limit the use, disclosure and processing of your
    Personal Information on:
    1. To identify you for the purposes of rendering services to you and accessing eligibility to our Services;
    2. To provide and render service to you including such features under our Services with merchants and any third parties;
    3. To provide improved customized and personalized customer experience to you as per your preferences and from processing of data and information gathered during the Services;
    4. To process payment and conclude transactions between you and merchants, merchants and third parties, including all these parties and between us, as applicable;
    5. To market and promote services, product, features, campaigns and activities under the Services;
    6. To respond to any comment, complaint and refund request initiated under the Services thereto;
    7. To improve advertising activities with the advertisers, including but not limited to processing optimum advertisement behaviours for any past,  current and future purposes;
    8. To conduct product, service, marketing, consumer, advertising, promotional, demographic and trends research and analysis;
    9. For legal purposes including but not limited to compliances with law, enforcing a legal rights and defending any legal claim.
  2. Notwithstanding the above, your Personal Information may also be used whereby:
    1. when it is necessary and compulsory to comply with contract or conditions precedent to a contract;
    2. for processing one or many purposes, inherently, expressly or impliedly under this Policy; or
    3. when it is compulsory to comply with our legal obligation under the law.
  1. Where required under the law, we will procure express consent under the law for processing of your Personal Information for specific activities such as mailing list and sending marketing promotional materials and information.
  1. Unless otherwise provided under the law, you have the following rights in regards to your
    Personal Information:
    1. To withdraw your consent in relations to all your Personal Information at any time by communicating the same to us and allow us a reasonable time to act on the withdrawal of the consent;
    2. To rectify information to be accurate and up to date but subject to providing to us supporting information and documentation to support such rectification request;
    3. To object to collection, processing or disclosure of your Personal Information at any time unless otherwise provided in law;
    4. To request complete destruction or anonymize Personal Information if the collection, use or disclosure of Personal Information contravene the laws or infringe your rights; and
    5. To lodge a complaint with relevant authorities if the collection, use or disclosure of Personal Information contravene the laws or infringe your rights.
  1. Personal Information will be retained during the whole duration of use of our Services and as long as necessary under the law and for other purposes under contract with other third parties for strict legal reason.
  2. Thereafter, Personal Information will be destroyed from our records and back-up systems.
  3. Once you are no longer using our Service, we may to store archived copies of Personal Information for strict legal and business purposes unless when we receive a request to purge the Personal Information.
  1. We do not rent, transfer or disclose any of your Personal Information to any third party without your consent.
  2. Nevertheless, the disclosure of Personal Information may take place in following circumstances:
    1. Disclosure to merchants and third parties necessary for the Service and any features therein;
    2. Within internal organization including subsidiaries for purposes under this Policy and under the Services;
    3. Any commercial provider for our any underlying IT system or data centre
      that we use for the purposes of Service to you;
    4. Any third parties, including governmental authorities for purposes under
      the Service and Policy herein;
    5. Storage and data centre facilities necessary for our Services and ancilarry services thereto;
    6. Professional advisers appointed on a strictly confidential basis and
      appointed by us to provide services to us;
    7. any entities authorised by you for disclosing your Personal Information;
    8. any other entities authorised in law or law enforcement authorities instructing us to disclose Personal Information.
  1. If you require further assistance in relations to this Policy or would like to reach out to us for any purposes under this Policy, you may write in to us at sales@witotechnology.com.
  2. We will strive to respond to you within 7 (Seven) working days
  1. We reserve the right to change the policy at any time without further notice by updating this Policy as our website.
  2. By continuing to use and /or access to our Services, you are deemed to acknowledge and accept the new updated Policy.

At WITO Technology, we are more than a software company — we are builders of a smart, connected Online-Offline-Online (O2O) ecosystem. By harnessing cutting-edge technologies like AI, IoT, and Blockchain, we empower businesses across industries to streamline operations, enhance experiences, and scale efficiently.

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WITO Technology Sdn. Bhd. (1226987-T). WITO Technology PTE LTD (2023331532C). All rights reserved © 2025.